About the REQUEST Project (2010-2012)

The REQUEST project was a collaboration between organisations in 11 Member States. Its aim was to increase the uptake of low carbon renovation measures in residential properties throughout Europe.  The REQUEST project was based on the view that EPCs can drive a new market for high quality low carbon refurbishment by addressing quality and trust in the supply chain. The project developed and disseminated frameworks and approaches to promote action on EPCs with practical demonstration through pilot projects.

Request2Action builds on the REQUEST project as follows:

  • The REQUEST project demonstrated that by focusing on initiatives to link supply and demand for energy saving refurbishment, and particularly by promoting quality and building trust, EPCs can successfully drive low carbon retrofit action. The principal ambition of the Request2Action project is to provide sustainable and accessible Retrofit Action Hubs that can act as ongoing national centres bringing supply side, demand side and policy actors together on EPCs.
  • Householder engagement in energy renovation activities has proven particularly difficult in many of the involved partner countries in the REQUEST project. Tailored advice for each home and homeowner was identified as a key. A focus of the Request2Action project is to inform householders with tailored advice – for example by enhancing self-assessment tools and by making it easier for them to find trustworthy installers and products through new Hubs.
  • In developing Request2Action, the earlier project will give us an existing base of stakeholders to engage.
  • The REQUEST pilot projects were widely considered to be the most successful element of the project. They explored a diversity of approaches to promote action on EPCs in different national contexts. Request2Action builds on that approach with different pilot projects and Hubs with different target audiences in different countries. Rather than imposing a top-down model of activities, Request2Action will build a more bottom-up picture of “what works” in actually driving retrofit action with co-ordination to ensure replicability and learning. This approach is expected to best ensure the sustainability and impact of the project.